Many websites on the internet provide travelers the option of finding more about a destination they want to travel to. In many cases, this information is in the form of a review. Statistically speaking, these reviews may not motivate or deter domestic travelers as much as it would international travelers. And with the diversity of the online space, there are many new review websites that are coming up to give travelers a complete view of any destination they are planning to travel to.
These websites have also slowly evolved with time. Today, a destination review website not only reviews the place but also the various accommodation options that they may have there. Websites like Tripadvisor provide a complete 360 degree review of almost all tourist destinations in the world. These websites can make or break the reputation of a place. The review contains ratings and a comparative analysis with all major hotels and restaurants there. This goes a long way to affect the reputation of a hospitality provider.
Tourists come from all over the world to the different tourist destinations in the world and they look up their staying options online before they travel normally. The experience available online is so complete at times that it seems pointless to look anywhere else for a review for a destination. So whatever be written on these online review websites, most of the time it all that the traveler would refer to.
The reputation of a hotel online is only as good as the service they provide. One slip up by them could lead to a review on an important traveler website that could become a black mark on the reputation of the hotel. With more than 60 percent of international travelers preferring Online Travel Agents (OTAs), the online review of a hotel or a service provider can have a serious influence on the traveler’s destination and accommodation preference.
Overall, the reputation of a hotel online can be played with very easily with the mass range of online users now. The opinion leaders of the travel market can have a strong bearing how one perceives a particular hotel or brand. For many of us, it is convenient to follow these websites and trust them before stepping on a land that is unknown to them. Thanks to the experts that Hotels can now opt for hotel marketing services like Hotel SEO, social media for hotels and many more such digital marketing offerings.
The online opinion acts as their guide and they would trust it more than the agents in the foreign country. Hence it is important to advocate one’s image online in a positive light before the opinion of a leading website tarnishes that reputation.